At Fingersmarter.com, we are committed to providing reliable shipping services to ensure that your order arrives safely. Please review our shipping policy below for information about order processing, delivery, tracking, and shipping fees.
1. Processing Time
Orders are typically processed and shipped within 1–2 business days after payment is confirmed.
During holidays, promotional periods, or other high-volume periods, processing may take slightly longer.
2. Shipping Methods and Fees
Available shipping methods and shipping fees are displayed at checkout based on your delivery destination and order details.
Orders that meet the applicable free shipping threshold shown on our website or at checkout are eligible for free standard shipping.
Any applicable shipping charges will be clearly displayed before you complete your purchase.
3. Estimated Delivery Times
Estimated delivery times vary depending on the destination and shipping method selected.
Domestic Shipping: Typically 3–7 business days.
International Shipping: Typically 7–15 business days.
These delivery times are estimates and may be affected by customs processing, holidays, weather conditions, carrier delays, or other circumstances beyond our control.
4. Order Tracking
Once your order has shipped, tracking information will be sent to the email address provided with your order.
If you have not received your tracking information or have questions about your shipment, please contact us at info@fingersmarter.com.
5. Shipping Destinations
We offer shipping to many countries and regions. Available destinations will be displayed at checkout.
If we are unable to ship to your address after an order has been placed, we will contact you and provide an appropriate solution or refund.
6. Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country or region.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are determined by the applicable local authorities.
7. Damaged or Lost Packages
If your order arrives damaged, defective, or incorrect, please contact us at info@fingersmarter.com within 7 days of delivery. Please include your order number and photos of the item and packaging when applicable.
If your package appears to be lost in transit, please contact us so we can investigate the shipment with the carrier and assist you with an appropriate resolution.
8. Order Modifications and Cancellations
Cancellation requests may be submitted within 24 hours of placing an order, provided that the order has not yet shipped.
Once an order has shipped, it can no longer be modified or canceled.
To request a cancellation or modification, please contact info@fingersmarter.com as soon as possible.
9. Incorrect Addresses and Failed Deliveries
Customers are responsible for providing complete and accurate shipping information.
If a package cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the package needs to be reshipped.
Please carefully check your address, postal code, and contact information before completing your order.
10. Policy Updates
We may update this Shipping Policy when necessary. Any changes will be published on this page.
11. Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us:
Email: info@fingersmarter.com
We typically respond within 1–2 business days.
